Kinly has appointed Duncan MacPherson as its global service director, taking on the role after a 15 year career with the systems integrator.
MacPherson first joined Kinly as support manager in 2009, earning a series of promotions up to the role of global service director.
With more than 20 years’ experience in the industry, MacPherson will now be responsible for overall service delivery management of Kinly’s offerings to ensure consistency in global delivery.
This new role will see MacPherson drive innovation in operations and service offerings through the development of service roadmaps, in collaboration with IT and product marketing teams, producing technical content and operational documentation for marketing teams, and partner with sales and marketing to develop unique selling propositions, go-to-market strategies, and demand generation campaigns.
Tom Martin, CEO, Kinly, commented: “Duncan brings a wealth of knowledge and expertise to this new position. His proven track record of leadership and commitment to excellence make him the perfect fit to drive our service initiatives forward and further enhance our customer satisfaction levels.
“As Global Service Director, Duncan will play a pivotal role in shaping the future of our service organisation, focusing on innovation, efficiency, and continuous improvement. His strategic vision and dedication to customer-centricity will ensure that Kinly remains at the forefront of delivering unparalleled service solutions, tailored to meet the evolving needs of our diverse clientele.”