Masergy has announced the availability of its UCaaS Analyst, a cloud-based analytics product for corporate UC (Unified Communications).
Accessible via Masergy’s Intelligent Service Control (ISC) application, it offers a dashboard with Unified Communications as a Service (UCaaS) performance metrics. This enables enhanced business planning through real-time analytics.
UCaaS Analyst enables customers to solve voice over IP (VoIP) and UC quality issues to minimise downtime. IT teams can also use UCaaS Analyst to reduce issue resolution times.
UCaaS Analyst is available free of charge to all Masergy’s unified communication customers.