Zoom and Mitel have announced a strategic partnership designed for corporate enterprises worldwide with a hybrid cloud system that combines Zoom Workplace and Zoom AI Companion with Mitel’s communications platform.
The partnership will address growing enterprise demand for hybrid unified communications (UC) deployments with a combined system that delivers security and control for mission-critical communications alongside collaboration to enhance business productivity. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works with existing Mitel investments.
Using Mitel’s Common Communication Framework, the Zoom-Mitel offering will deliver a fully embedded experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralised user provisioning and administration.
Additionally, users will gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud.
The joint solution will be generally available for customers in the first half of 2025.