AV distributor TD Synnex Maverick has announced a strategic European partnership with Five9, the cloud contact centre provider.
This collaboration will bring Five9’s contact centre offering to TD Synnex Maverick’s partner network across 20 countries in Europe—Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Türkiye and UK— helping businesses reimagine customer engagement with cloud-based, AI-powered technology for the customer and agents handling customer engagement.
"The demand for cloud-based, AI-powered customer experience solutions is growing rapidly, and Five9 is driving this evolution," said Bas Scheepens, VP Europe, TD Synnex Maverick. "This partnership enables our partners to offer organisations across Europe cutting-edge, intelligent contact center capabilities for all kinds of verticals and end customers, from SMBs to large enterprises. They are leading the way in virtual agents and AI innovation, and together we’ll be looking to bring these technologies to a wider selection of partners and end customers as multi-channel customer service becomes the norm for the consumer. We are helping partners navigate the growing demand for cloud-first, AI-driven customer engagement solutions that enhance both operational efficiency and delivering human centered experiences.”