Solotech has announced the introduction of its on-site service team, bolstering the maintenance and support services offered to UK clients.
The formation of the team coincides with the appointment of James Swallow and Ed Moore as on-call engineers, offering remote maintenance services and rapid onsite diagnoses and repairs of AV technical issues in locations across the UK.
The Solotech UK service team will work with Service+, a real-time AV equipment monitoring software platform built to enable proactive detection of anomalies. A team of dedicated specialists will be advised of anomalies or failures which are often fixed remotely without client intervention to reduce the number of site visits.
Phil Goldsworthy, head of systems integration, Solotech, commented: “We’re now a UK leading service provider, with a full-service model of support that extends throughout the life of a customer’s AV system.
“We are very pleased to welcome James and Ed to our Service Team. As on-call engineers, they are both highly skilled and capable of fixing issues remotely. This is an exciting development for the team as it’s the first time we’ve been able to offer such dedicated resources to our customers.”