Midwich and its specialist LED division, PSCo, have announced it has been appointed as LG’s authorised service and repair centre for LED products, delivered through its service department, MiSupport.
The enhanced partnership will see Midwich become the official service partner for in- and out-of-warranty repairs in the UK and Ireland, acting on behalf of LG Business Solutions.
PSCo, part of the Midwich Group, is already the official distributor and accredited technical and service delivery partner for LG LED across the UK & Ireland.
Michael Mclewee, UK & Ireland LED sales manager at LG, said “We partnered with Midwich’s MiSupport because it has enabled us to widen our support coverage and will provide resellers with a clear process for LED product repairs.
“As our authorised service centre, channel partners will receive the best possible support services for complete peace of mind when purchasing LG LED.”
LG LED customers will now get access to the value-added services from MiSupport, which now completes and further enhances the end-to-end buying experience for customers with best-in-class support offering from MiSupport.
The agreement permits Mi Support to provide UK warranty repairs on behalf of LG for clients and provide optional extended warranty and onsite assistance services including setup and de-rig.