image L-R: Jamie Hanna and Sebastian Szczesniak
AV integration partner Pixel Global AV has announced the launch of Pixel Global Care, a new enterprise managed service designed to help global organisations simplify and standardise AV support across international workplaces. All this while reducing downtime, improving workplace experience and strengthening operational resilience.
As organisations continue investing in hybrid working, enterprise collaboration platforms and workplace technology, AV has become increasingly business-critical. Yet many organisations are still relying on fragmented support models involving multiple suppliers, inconsistent service standards and unclear accountability.
For increasingly technology-dependent workplaces, this can mean more than frustrating technical issues. Meeting disruption, recurring AV problems and lengthy resolution times can impact productivity, collaboration and employee experience.
At the same time, enterprise IT teams increasingly expect workplace technology to be managed with the same proactive monitoring, security and operational discipline as the rest of their network infrastructure, rather than as standalone AV equipment.
Pixel Global Care has been developed to address this shift, moving enterprise AV support from a reactive break-fix model towards proactive, predictive operations focused on business continuity and meeting readiness. Providing organisations with one contract, one global standard and one accountable support team, the service delivers a consistent approach to enterprise AV operations across every office and location.
Rather than relying on layered subcontractor networks, Pixel Global Care provides direct operational support backed by dedicated service delivery, proactive monitoring and global technical expertise.
"Enterprise organisations have transformed the way they communicate, collaborate and work, but AV support hasn't evolved at the same pace," said Jamie Hanna, MD UK at Pixel Global AV. "When meeting spaces become business-critical infrastructure, downtime isn't simply an IT issue - it's lost productivity, disrupted collaboration and frustrated employees. Our customers aren’t measuring how quickly a support ticket is answered; they’re measuring whether meetings start on time, technology performs as expected and employees enjoy a seamless workplace experience.”
Unlike traditional managed services that often depend on complex partner chains, Pixel Global Care is built around a direct delivery model that gives customers a single point of accountability throughout the entire lifecycle of their AV estate.
Every customer benefits from a named Service Delivery Manager alongside support delivered through Pixel's dedicated Global Care Hub and Technical Operations Centre, providing continuous assistance across international time zones.
Through proactive monitoring, intelligent diagnostics and automated remediation, many issues can be identified and resolved before users are even aware of them. Around 80% of support incidents can typically be resolved remotely, reducing disruption, avoiding unnecessary site visits and keeping workplace technology operating at peak performance.
The service has been shaped by years of global project delivery and direct customer feedback from organisations managing increasingly complex AV estates across multiple countries.