Uniguest acquires Volara and starts Voice division

Uniguest acquires Volara and starts Voice division
Uniguest has acquired voice-based engagement software company Volara, appointing Volara’s founder and CEO Dave Berger as EVP of Uniguest’s new Voice division.

Volara currently manages more than 20,000 voice assistant solutions at more than 400 locations with its secure platform. Uniguest, the parent company of Tripleplay, now hopes to target hospitality, senior living communities, stadiums, banks, and other industries via its voice technology division.

Volara hardware and platform agnostic solutions are often used via Google Assistant and Amazon Alexa. Volara is also an authorised solution provider for Google Assistant’s Interpreter mode, enabling 29-language translation across commercial locations including airports, stadiums, retail outlets, banks, and hotels.

Jeff Hiscox, CEO of Uniguest, said: “We are very excited to add Volara to the Uniguest suite of solutions, especially since it fits so well across the key industries our brands operate in.

“Voice creates contactless experiences, and we see it has a big part in future technology, and by offering a secure and functional software like Volara’s, we expect to see high adoption rates from current and new customers alike.”

Volara founder and CEO Dave Berger said: “In early 2016, we envisioned voice-first technologies managing customer relationships across many commercial properties. With that aim we focused on three requirements: robust customer privacy protections, impenetrable security of client data, and seamless integrations into the technology ecosystem of each vertical where our solutions were engaged. Today, as the leading voice assistant solution for hotels and senior living communities, I’m excited to accelerate our growth in both our existing and new verticals as part of Uniguest.”

This announcement is the latest in a series of acquisitions made by Uniguest. The company acquired Janus Displays, a hospitality-focused digital signage company in February of this year, Sagely, a senior living software technology provider in May, and UCView, an IPTV and digital signage provider in September. 

Photo shows DaveBerger with MattGoche, COO of Uniguest

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