Bill Stewart has been appointed as Project Audio Visual’s head of technical support services, with the objective of overhauling the company’s service and support structure with new practices for the hybrid workspace.
Stewart joins Project Audio Visual with more than nine years of experience in technical support and over 150 qualifications and training certificates.
Stewart’s role will see him establish a new virtual expert assist remote support for hybrid working practices, replacing the traditional first and second-line structure of support.
Stewart commented: “Covid has changed the way that we are working so support services also need to be updated to reflect this. Under our new processes, individuals are speaking to a collaboration expert within 30 minutes who can help them resolve challenges or escalate them quickly and efficiently.
“We’re seeing a very positive response to this already with our initial figures showing that our remote assistance is having an incredibly high success rate, reducing the amount of visits to site.”