15.05.14
Yamaha outsources servicing in the UK
Yamaha Commercial Audio UK has outsourced product servicing to two UK companies in a bid to improve servicing, training and commercial support.
SSE Audio Group and Broadcast Service Centre have been designated as Yamaha Approved Service Centres (YASCs). Yamaha will also appoint two freelance service engineers to carry out on-site repairs.
Karl Christmas, sales and marketing manager at Yamaha Commercial Audio (UK), said: “As our product portfolio grows, we are under ever-increasing pressure to continue the high levels of customer service that end-users have come to expect. This new organisational structure will allow us to continue delivering the highest level of support to our growing customer base.”
The servicing of the latest Yamaha Pro Audio products will remain at the company’s Milton Keynes UK headquarters.
Dave Dine, Yamaha Commercial Audio’s specialist in-house service engineer, will take responsibility for training and co-ordinating the new YASCs, alongside the servicing of newer product.
Wayne Powell, previously head of the UK’s Commercial Audio service team, has been appointed to a full time position at Yamaha Commercial Audio UK where he will deliver pre-sales technical support, system design and training seminars across the UK to end users, dealers and educational establishments.