13.08.19
High End Systems unveils new online support site
High End Systems has launched its new website, support.etcconnect.com/hes, featuring over 2,000 support articles for High End Systems and ETC.
The new KMS offers a self service search function which allows tech services to access and edit information while on the phone with callers, allowing for search results to be filtered by topic.
Users can rate and leave feedback on posted articles, allowing tech services to make improvements or changes to articles based on user feedback.
All content is also exportable in pdf format, allowing users to save articles offline and access pdfs.