RealWear, a provider of assisted reality systems for frontline industrial workers, has announced that Mercedes-Benz Otomotiv, based in Turkey, has selected and deployed RealWear’s wearable devices across all of its 56 authorised service centres.
Prior to its countrywide enterprise wearable deployment, the process included hundreds of in-person trips, emails, shared photos and videos and over-the-phone collaboration with subject matter experts. With more than 240,000 customer vehicles on the road, the RealWear deployment will result in cost savings, carbon footprint reduction and efficiency and worker empowerment.
For Mercedes-Benz, any issues that could not be resolved required technical support staff to schedule and physically visit the dealership, costing the firm around an expected $100k and 500 tons of carbon emissions per year. Since initially deploying the technology, Mercedes-Benz Otomotiv anticipates a 25% jump in ROI for on-part training scenarios and up to an expected 80% performance increase in customer service centre technical problem resolution where expertise from HQ is required. Certain other processes, such as problematic warranty cases and insurance claims have also become far more efficient using RealWear’s devices.
The rollout of HMT-1s has enabled Mercedes-Benz Otomotiv to connect experts to staff out in the field via live video calls using Microsoft Teams to settle any issues that dealers are not able to resolve. Mercedes-Benz Otomotiv’s after-sales engineering/support teams can communicate with the technician and can monitor the environment through the technician's field-of-view and convey real-time instructions.
