New research from Jabra has identified that less than a quarter (23%) of workers are using AI in the workplace, despite high levels of trust from UK business leaders.
70% of surveyed UK business leaders reported high levels of trust in AI, which Jabra says raises critical questions around whether leadership has the vision or skills to implement AI effectively at scale in the workplace.
The global research of nearly 6,000 respondents found that 85% of UK employees wouldn’t trust AI for tasks that require creativity and innovation, alongside fears that two in five UK employees (37%) fear that AI could replace the role.
The study was conducted among 1,800 AI decision makers surveyed across six countries and 4,200 employees from 14 countries, highlighting a clear disconnect between trust in the technology and its actual use in the workplace despite strong enthusiasm for the technology.
In the UK, 84% of UK decision-makers express strong interest in AI. The UK is among the top countries with highest intent to plan additional budget for AI (53%) alongside Germany, with India leading the way followed by Japan. This is above the global average (49%).
Most UK leaders (83%) reported that they are unsure how AI can improve efficiency, despite ranking among the top countries with the highest intent to plan additional budget for AI (53%).
Paul Sephton, Head of Brand Communications, Jabra, said: "We see many UK organisations eager to jump on the AI wave, but some are still dancing in the dark when it comes to effective implementation and meaningful use. As tools rapidly shift toward voice-driven input rather than text alone, it’s crucial for organisations to recognise how this evolution will change our interactions with AI and enhance productivity.”
“To avoid what we call “AI-washing” - simply jumping on the AI bandwagon - organisations must carefully evaluate the productivity gains that AI can offer and actively involve their employees in this journey. AI’s implementation must be thoughtful – it’s not just there to enhance productivity, but to foster a more connected and capable workforce, driving innovation and collaboration at every level."
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