Exertis launches Poly UK & Ire technical assistance centre

Exertis has launched its new Poly services proposition in the UK and Ireland, the technical assistance centre, providing customers with a service and support structure to accompany Poly systems.

The maintenance service is delivered by a fully accredited technical assistance centre, where customers can contact support via telephone, e-mail or secure web portal, with support available for business hours only or 24/7 service.

Exertis will provide an optional advanced hardware replacement service, with replacement available via next business day delivery.

Greg Bennet, head of AV solutions, Exertis Pro AV, commented: “We’re delighted to be able to offer this to our reseller partners. The new service is the crowning piece of the Poly total value add as it complements the existing offering for our customers, with our pre-sales technical consultancy team, along with our full range of Poly products and solutions.

“We’re pleased to enhance this by offering a fantastic support service wrap that our customers can leverage. Having a fully accredited technical assistance centre, with optional advanced hardware replacement and 24/7, 365 support, makes our new service the stand-out choice for our customers.”

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