Vyopta, a provider of UC monitoring and analytics, and Barco Overture, an AV-monitoring and control system from the Belgian AV company, have partnered to provide a room and video collaboration monitoring system.
This integration allows AV and IT teams to manage and resolve issues in a single pane of glass by combining Overture, Barco’s Remote Monitoring and Management (RMM) with Vyopta CPM’s Unified Communication & Collaboration (UC&C) monitoring.
Barco Overture RMM delivers a multi-location dashboard view to enable remote AV personnel to monitor the state of all their meeting spaces and AV devices in real time. Alarms with detailed logs allow technicians to act on non-working devices and keep the meetings in a functional state without physical interventions. Overture Insight Analytics gives access to historical trends and analysis to help decision makers better understand usage to optimise their investment and to detect systematic issues and plan maintenance.
“The next natural step for Overture RMM is to include visibility over the collaboration experience and the enterprise audio and video calls,” said David Fitzgerald, Barco’s VP Global Alliances. “By teaming with Alliance partners like Vyopta we can add more robust features rapidly which will enhance that customer experience.”
Overture with the Vyopta integration allows AV and IT administrators to go beyond physical device connection status to tap into calls, virtual meeting records, and quality. The UCC data from Vyopta CPM is integrated into the Overture RMM dashboard, showing equipment parameters and communication quality details inside the same environment. This provides a 360° visibility on meeting activities, across all geographical locations.
Customers and Managed Service Providers (MSPs) get single access to an AV/UC monitoring solution, can combine alarms on both UC and room issues, and get combined reports. Additionally, MSPs get the ability to have certain control over roadmaps and to minimise the time to service, can address a broader set of customer applications, have the possibility for bundle subscription and a competitive advantage during RFPs. Additionally, partners can address a broader set of customer applications and bundle subscriptions for competitive advantage over other offers.