Jetbuilt has revealed its Jetbot AI-driven service desk, introduced as part of Jetbuilt’s support team.
The new feature is designed to simplify device troubleshooting for end users, reducing service calls and on-site deployment for integrators.
By scanning a QR code on a device, users are guided through troubleshooting steps specific to that device and its role within the entire ecosystem.
Jetbot can automatically generate a support log and a closed service ticket for integrators to review during regular business hours, ensuring service continuity and allowing integrators to stay informed on client issues.
If Jetbot cannot resolve an issue, the AI-tool can connect the user with a human or schedule and dispatch a technician, providing them with a dedicated support ticket.