CTouch creates As A Service programme for touchscreens

CTouch has introduced an As A Service programme, aimed at providing added value to touchscreens, called CTouch Heartbeat.

It adds a lifetime of support, upgrades and trainings to CTouch touchscreens to improve their runtime and experience. This leads to a much lower Total Cost of Ownership (TCO), while simultaneously putting customers on the right path to  reachsustainability goals.

The 5 pillars of Heartbeat are;
1. IT management – remotely manage touchscreens
2. Security – lifetime of security updates
3. Functionality – a promise of support for latest OS of external devices and
onscreen app versions, always an up to date version of Android OS
4. Training – several training programs available, online and offline
5. Circularity – longer lifetime and repurposing

An important part of Heartbeat is Sphere, which allows the user to manage all touchscreens in the network remotely, and even simultaneously. Typically used by large businesses or school foundations that have a fleet of touchscreens installed, this tool cuts the time IT managers spend on device maintenance or troubleshooting significantly. No longer do they need to visit several physical locations when an update is needed or an issue arises. Instead, they can do it all remotely using the easy to use CTouch Sphere portal.

Keeping the touchscreen safely operable goes further than just updating the screen itself though, equally as important is support for the devices that get connected to it. Whenever a new Android, Windows or iOS arrives, Heartbeat users will know the latest version will be supported with their touchscreen.

To make the most out of this fully upgraded touchscreen, several trainings are included in the Heartbeat programme.

All pillars of Heartbeat work towards sustainability: each of them help to achieve a longer product lifetime, reducing the strain on our environment. Ultimately, CTouch will take care to repurpose (parts of) the touchscreen as well by taking back outdated models which in turn could still be beneficial when placed in different markets, under different circumstances.

There will be 2 packages available: Heartbeat Fit and Heartbeat Safe. Heartbeat Fit is the basic programme to which all owners of a CTouch Riva can enroll for free. Heartbeat Safe is a paid, extended version offering extra benefits to the users and is in early access now for selected CTouch Riva users.

Additional CTouch models will enter the programme in the near future.






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