Riedel expands team with appointment of customer success director, EMEA

Riedel expands team with appointment of customer success director, EMEA
Riedel Communications has announced Lucy O'Brien has been appointed to the role of customer success director to accommodate the company's continued growth in Europe, the Middle East, and Africa.

 'Brien has more than 20 years of industry experience, and will report to Riedel Communications Executive Director, Customer Success, Craig Thompson. 

"Lucy joins Riedel at a pivotal time in our journey to provide our clients with a customer-centric approach under the newly created customer success team," said Thompson. "She has an impressive history working with major broadcasters and operators over the past two decades and is a natural fit within our organisation. I look forward to working with Lucy as we continue to expand the team and pursue our goal of providing world-class customer satisfaction. Her experience in developing client and vendor partnerships, as well as strategically providing solutions to complex technical challenges, will be essential to Riedel's ongoing growth." 

O'Brien got her start at BSkyB (later Sky), where she worked in roles including technical director of Sky Sports News and Interactive and engineering project manager. Most recently, she served as group CTO at the European Media Group (EMG), a global provider of broadcast services and media systems for live sports, entertainment, and events, where she was responsible for leading the development of the company's Europe-wide CTOs. 

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