Boom Collaboration has announced a strategic partnership with UK service provider, Solvertec, expanding the company’s AV supply offering.
Solvertec, based in London, offers a range of support services including preventative maintenance, remote support, audits to optimise asset investment and performance, as well as repairs and technical expertise.
Both companies are working together on a UK pilot project which Boom Collaboration views as having the potential for a global rollout.
Fredrik Hörnkvist, co-founder, Boom Collaboration, commented: “The landscape is changing. Hardware is no longer the whole story, service is the new differentiator. For us it’s about enhancing our value-added customer centric support ethos – by combining remote with on-site support integration.”
“Every customer has different needs and requirements. On-site audits are becoming a lot more popular as emphasised by our new partnership with service specialist Solvertec. They offer a wide range of expertise such as remote support as well as asset list checks, comprehensive equipment testing, detailed room equipment documentation, configuration file downloads and resolution recommendations.
“Teaming up with independent service specialist Solvertec gives us a valuable competitive advantage. They solely specialise in this field. With AV audits they make recommendations and suggestions. Standards can vary widely across the industry which is where Solvertec can shine as they are dedicated experts in AV services. They live and breathe this every day.”