Biamp in VoIP training push

Biamp Systems is responding to the rise of VoIP telephony systems and tackling a lack of educational resources surrounding the technology with a training course tailored for AV professionals.

The online course is designed to deliver a foundation in VoIP technology and the SIP protocol.

Speaking to InAVate on the Biamp stand at ISE 2015, Martin Bonsoir, the company’s applications engineering manager for the EMEIA region, said that in discussions with integrators, it had become clear that “[VoIP] is what our customers are suffering with the most.”

A lack of dedicated training courses and materials meant that AV professionals were having to train for around three years using a number of different courses to fully understand the technology.

“The information they actually need would only take a week to learn with a targeted course,” Bonsoir explained.

The course is designed to support AV installers regardless of whether they are using Biamp products.

In a press release, Kiley Henner, director of customer experience for Biamp Systems, said: “Modern businesses are increasingly incorporating VoIP technology into their day-to-day operations. However, the technology remains complicated, and until now, there has been a lack of training programs focused on VoIP’s applications and functionality within the AV industry."  

The free Biamp VoIP certification training series is delivered via self-paced online videos and can be accessed any time. The VoIP certification training will count toward InfoComm CTS requirements for annual renewal units (RUs).

Biamp outlined knowledge that would be gained by completing the course in the following list: 
  • VoIP systems on modern Ethernet networks, including network design and setups, as well as the physical components used in VoIP systems.
  • Use of Call Setup protocols in a VoIP environment, including an extensive understanding of how call sessions are negotiated between parties within a VoIP system.
  • Real-Time Protocols (RTP) used within a VoIP transaction, including the process of converting audio signals for traversal across an Ethernet network.  
  • Quality control mechanisms for VoIP exchanges on a network, including the use of Class of Service (CoS) and Quality of Service (QoS) to manage packet delivery.
  • Troubleshooting techniques for resolving communication issues between VoIP devices on a network, including the use of packet monitoring software such as Wireshark to identify problems.
  • Proficiency using Biamp software platforms to configure Biamp VoIP endpoints.