Midwich launches ‘Mi Insight’, a monitoring service for dealers

Global AV distributor Midwich has launched ‘Mi Insight’, a proactive 24/7 monitoring service available for dealer partners globally.

Part of Midwich’s ‘Mi Services’ offering, Mi Insight proactively monitors and reports on all AV and UC&C equipment within a system, including the various platforms running in the Cloud such as Microsoft Teams and Zoom.

Mi Insight tackles the complexities of managing an estate of AV equipment and UC systems by providing increased visibility and control across the entire network. The addition of hybrid working means that AV equipment is dispersed over even more locations, than pre-pandemic - Mi Insight allows dealers to see, in real time, when anything goes wrong and offering a service level agreement to identify any issues fast, regardless of where they are in the world. 

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