22.08.18

Information screens crash at Gatwick Airport

gatwick airport fail
Pic: Edmund von der Burg/Twitter

Staff at Gatwick Airport in the UK were forced to write flight information for passengers on wipe-clean whiteboards for nearly the whole of Monday (20 August) due to a technical problem with its digital screens.

According to Gatwick Airport's Twitter account, the issue was caused by a fault with Vodafone's IT systems - rendering the big screens inoperable. Vodafone said a damaged fibre cable was the cause of the problem.

Apologising to customers, a Gatwick spokesman said the airport's "manual contingency plan", which included having extra staff on hand to help direct passengers, had worked well.

According to passengers the whiteboards were updated via staff listening to a walkie talkie, who would then erase and update the information.