Clear-Com drafts MacDonald for service and support
Gavin MacDonald has been appointed director of global service and support at Clear-Com, a wired, wireless and IP communication specialist.
MacDonald, based in the UK and reporting to Bob Boster, president of Clear-Com, will lead and manage the company’s global service and support teams. He is also responsible for developing a customer service strategy and improve customer satisfaction.
He is currently the operations director at Clear-Com's subsidiary, Trilogy Communications. He joined the company in 2008 as purchasing manager and developed his role to take on management of service and support, operations, manufacturing and testing. Prior to this Gavin spent eight years in purchasing at STI, an electronics manufacturer in the defence, aerospace and high reliability market sectors.
Boster said: “Taking care of our customers has been and will always be one of the hallmarks of this company. With Gavin’s knowledge of the communications industry and his experience in manufacturing, quality control and customer service, his leadership in this area of the business will be invaluable as we continue to reinforce our brand promise with world-class support services.”