01.10.18

Another UK airport suffers information sign failures

heathrow airport problem
Photo: @PhilipSawdon on Twitter

Following a similar problem in August at Gatwick Airport, another major UK airport has suffered a complete blackout of its information screens. This time the fault was at Terminal 2 in Heathrow Airport, which is the UK's busiest airport. Again, like the problem at Gatwick, a temporary solution involved airport staff writing by hand flight information on whiteboards.

The incident happened on Thursday 27 September, at the time the airport issued a message on Twitter saying; "Our flight information screens are inactive this morning. Please use the Heathrow website or App on your mobile phone to keep updated. Heathrow colleagues are on hand to help you on your journey. We are sorry for any inconvenience caused.”

Speaking to the London Standard newspaper a spokeswoman for Heathrow Airport apologised for any inconvenience caused by the problem. She said: “A connection issue temporarily affected some of our flight information screens at Heathrow this morning.Our teams worked quickly to resolve the issue and screens are now working as normal.