Sennheiser UK boosts service for pro audio

AUTHOR: Inavate

Sennheiser UK is bolstering its service offering with the launch of an online spares ordering function for its professional audio division.

The company also took the opportunity to add new triage areas to its workshop in an effort speed up its repairs process.

Tim Sherratt, engineering and technical services manager at Sennheiser UK, said: “Initially, the new Online Spares Ordering section will serve three product areas: MKH Wired Microphones; Evolution Wireless; and Pro Audio Headphones.

“We will be adding more items and information as we progress this part of the site. We have also introduced a new online Service & Support centre which features an FAQ section, online booking of equipment for repair, access to software downloads, user manuals and a wealth of other information.”

Serratt also commented on the upgrades to its workshop offerings and said: “All units for repair go through a pre-check: on the day the unit is received a short functional check is done; all non-defective (e.g. operating errors) units are returned to the customer the same day; any simple and quick repairs can be carried at this time and are returned to the customer the same day.

“We have also committed major investment to the installation of a new Acoustic Chamber, which expands our capability for repair and test of all electroacoutstic products,” he added.