Optoma tackles counterfeiters
Optoma has warned its customers, distributors and resellers about counterfeit lamps after being alerted to recent cases of fake products.
Nick Price, territory manager at Optoma, said: “We have recently been informed of a few cases where fake lamps have been used, which has resulted in damage to the projector.
“The counterfeit lamps may be cheaper but this is often due to cheaper components that have not been rigorously tested by the manufacturer and could damage the projector.
“We strongly recommend that customers fit only Optoma lamp modules into Optoma projectors and we have put a number of actions in place to help our customer recognise genuine lamps.”
Optoma has set up a facility on its website for customers to check whether they have a genuine lamp.
All genuine Optoma lamps carry a tamper resistant sticker. The company warned if the lamp module packaging does not carry the sticker, or the seal is broken or damaged, it may be a fake lamp.
Price added: “I would advise all customers to buy replacement lamps directly from Optoma or its authorised distributors and be vigilant against fakes.”